If you have changed your mind and return a qualifying product instore that was purchased using a Just Shop Reward and/or benefit, in part or full, the amount of the reward or benefit applied to your returned product/s will be credited towards your next purchase on the day of return, or the value of the reward or benefit is forfeited.
If you purchased online using Just Shop Reward and/or benefit, in part or full, and seeking a change of mind exchange then the value of the Just Shop Reward and/or benefit for the exchanged item/s will be credited towards the exchange. If you choose to return a product/s for a change of mind refund, the total amount paid after any rewards will be refunded, and the value of the reward or benefit is forfeited.
Refer to our Returns and Exchange Policy for your refund eligibility